There you will find definitions of Customer Experience, CX Management, and the increasing opportunities for CX Professionals. You can learn more about CX by visiting. We are all better when we are thoughtful about considering a variety of perspectives, which help CX professionals learn, grow, and deliver the best possible experiences for all of their customers." I am particularly pleased at the breadth and diversity of this year's CX Day programming. "Whether at a network CX Day event, at or on social media, we urge you to show your support for organizations that put customers first. "We invite the public to join us in celebrating the professionals who value great customer experiences and make a difference every day," says Barbie Fink, CCXP 2021 CXPA Chair. We will have panel discussions from our different regions, and will highlight our extensive network of professionals. In our 9th year of observing CX Day, there will be many gatherings on several different continents to recognize and celebrate the importance of customer experience. The 2021 CX Impact Award winners, will be honored during our reveal on CX Day October 5 on CX Day LIVE 12 Noon CDT ( 5PM – UTC).
Steve Walker-Chairman & CEO, Walker (U.S.) Neil Skehel-CEO, Awards International (U.K.) Sebastien Munar, CCXP-Managing Director, Clientrika ( Peru)ĭuong Nguyen, CCXP-Founder & Chairman, CEM Partner ( Vietnam) Lucas Fonseca-CX Manager, Alelo Brazil (Brazil)īruno Guimaraes-Founder, Amigos do CX (Brazil) Sandra De Zoysa, CCXP-Group Chief Customer Officer, Dialog Axiata, PLC ( Sri Lanka) Tom Wlodkowski-VP, Accessibility & Multicultural, Technology and Product, Comcast (U.S.)Ĭrystal D'Cunha-President & CEO, The INSIDE View, Inc. Hilal Kahraman-Passenger Experience Design Specialist, Istanbul Grand Airport ( Turkey) Kylie Green-Corporate Customer Experience Coordinator, Logan City Council ( Australia) Impact on Diversity, Equity, & Inclusion Outcomes Related to CX Gustavo Sued-Director of Customer Experience, YDUQS Education (Brazil) Director, Customer Advocacy & Experience, WhatFix (U.S.) William Lumb, CCXP-Director, Customer Experience, Firma (Canada)Īndy Netzel, CCXP-VP, Head of the Performance Innovation Lab, KeyBank (U.S.) Jake Lechnir-Restaurant Brands International (U.S.) Guilherme Koga-Director, CEM & Strategy, Reporting & Analytics, Samsung Electronics America (U.S.) Gloria Gupta-Director, Sales, Services, and Customer Experience, American Medical Association (U.S.)īrian Kling, CCXP-Head of Digital & Community Support, STMicroelectronics ( Switzerland) Georges Essama-Customer Relations Manager, Cameroon Telecommunications ( Cameroon) Leandro Coelho-CX Director, Telefonica/ Vivo (Brazil) We are delighted to announce the top Impact Award Finalist who stood out amongst the pool to our judges are: In recent years CXPA has awarded the Impact Award to deserving professionals from IBM, Fannie Mae, Foot Locker, Inc. CX Day will also highlight company celebrations and offer discussion starters to jump-start CX conversations in your teams and organizations.
CX PROGRAMMER CHINESE SERIES
In addition to the Impact Awards, on CX Day CXPA will showcase CX professionals from around the globe in a series of 10 regional panel discussions, highlighting CX successes and perspectives from Africa, Asia, Australia, Brazil, Canada, Europe, Latin America, the Middle East, the U.K., and the U.S.
CX is a team sport we all grow from the support and knowledge of these CX professionals." "Congratulations to these CX leaders who share, learn, inspire, and grow the CX discipline. "In our 10th year as an association, we are excited to celebrate our CX leaders and their organizations who are working to ensure that all customers have positive experiences," said Greg Melia, CAE Chief Executive Officer for CXPA. The public can join the worldwide CX community to hear from the winners on October 5, LIVE 12 Noon CDT ( 5PM – UTC). The winners of these esteemed awards will be announced on a live broadcast during the global CX Day celebration. The CX Impact Awards recognize the impact individuals play in advancing customer experience in three categories: advancing overall customer experience in their organization improving diversity, equity, and inclusion outcomes in their organization and advancing the CX profession. 22, 2021 /PRNewswire-PRWeb/ - The Customer Experience Professionals Association ( CXPA) announces 21 customer experience (CX) professionals as finalists for the annual CX Impact Awards. Winners will be revealed during Global CX Day Celebration. The 2021 CX Impact Awards finalists have been announced.
0 kommentar(er)
